When Nurses Share Their Stories, Empathy Becomes Practice

StoryCollab helped a regional healthcare and nursing-education partnership turn first-person experiences into workshops, curriculum, screenings, a research library, and the documentary NURSE: Empathy Heals.

What Is the Nurse Narratives Initiative?

The Nurse Narratives Initiative is a regional collaboration among Ballad Health, the Tennessee Center for Nursing Advancement, ETSU College of Nursing, StoryCollab, and the ETSU Research Corporation. It uses first-person digital storytelling to cultivate empathy, renew purpose, and reinforce resilience across nursing education and practice. Nurses, students, faculty, and patients share lived experiences through workshops, reflection sessions, curriculum activities, screenings, and multimedia resources.

A Crisis in Caring Calls for More Than Clinical Training

Nursing requires clinical expertise, but the emotional realities of care can be difficult to name, process, or discuss. New nurses may experience reality shock as classroom learning meets the demands of practice, contributing to burnout, compassion fatigue, and turnover. Across roles, caregivers and patients also need safe ways to reflect, listen, and reconnect with the human experiences at the center of care. The partners needed more than a single storytelling event: they wanted an integrated approach that could support individual well-being, nursing education, organizational learning, and community engagement.

Building an Ecosystem for Empathy

StoryCollab helped the partners build an interconnected storytelling initiative rather than a stand-alone media project:

  • Facilitated a series of online and in-person digital storytelling workshops, beginning in 2024, where groups of up to 10 participants created 2- to 4-minute stories in their own voices.
  • Offered trauma-informed, structured reflection spaces where nurses, students, faculty, and patients could process experiences, listen across roles, and discover vicarious resilience.
  • Co-created A Framework for Empathy in Nursing with ETSU faculty through research review, idea sessions, six faculty pilots, and a two-day refinement workshop.
  • Produced NURSE: Empathy Heals with Plan A Films and developed public and internal screening experiences across the Appalachian Highlands.
  • Built a multimedia story library and a research library of four literature reviews and annotated bibliographies for educators, students, and healthcare leaders.

Together, these components give stories multiple lives: as reflective experiences for storytellers, teaching tools for nursing programs, catalysts for conversation at screenings, evidence-informed resources for leaders, and public media that honors the profession's human dimensions.

What the Collaboration Created

What the Collaboration Created

  • A growing library of first-person digital stories created by nurses, nursing students, faculty, and patients
  • A Framework for Empathy in Nursing curriculum supplement, with story-based activities and guided reflection journals
  • NURSE: Empathy Heals, a documentary following nurses through a digital storytelling workshop and public screening
  • Public and internal screenings designed to create connection, reflection, and renewed purpose
  • A four-part research library on empathy, burnout, retention, patient outcomes, digital storytelling, and nursing education
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